Last updated: October 2026

 

We want you to love every little find. If something isn't quite right, we're here to help.

 

30-DAY RETURNS

You have 30 days from the date you receive your order to request a return.

 

ELIGIBILITY

To be eligible for a return, items must be unused and in the same condition you received them, in their original packaging, and accompanied by your order number. For hygiene reasons, opened beauty and personal care items, as well as earrings, cannot be returned unless they arrived damaged or defective.

 

HOW TO START A RETURN

1. Email us at hello@glintnook.com with your order number and the reason for your return.

2. We'll reply within 48 hours with return instructions and the return address.

3. Please don't send items back without contacting us first. Returns sent without authorization can't be processed.

 

RETURN SHIPPING

Return shipping costs are the customer's responsibility, unless the item arrived damaged, defective or incorrect.

 

DAMAGED, DEFECTIVE OR WRONG ITEMS

If your item arrives damaged, defective or isn't what you ordered, email us within 7 days of delivery with your order number and a photo of the item. We'll send you a free replacement or a full refund. In most cases, there's no need to return the item.

 

REFUNDS

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5-10 business days. Your bank may take a few extra days to show the refund.

 

EXCHANGES

Want a different color or item? The fastest way is to return the original item and place a new order.

 

ORDER CANCELLATIONS

You can cancel your order free of charge within 12 hours of placing it by emailing us. After it has been processed or shipped, it can no longer be canceled, but you can return it under this policy.

 

CONTACT

Questions about a return? We're happy to help at hello@glintnook.com.